Help Center

Find answers about route planning, drivers, tracking and billing.

Getting Started

2

Set up your team and plan your first route.

How to add dispatchers and drivers into the teamInvite dispatchers to your iDirect team, add drivers by email or invite code, and understand exactly what each role can see and do inside your account.
How to set up delivery zonesDraw delivery zones on the map, assign drivers to each zone, and let iDirect route optimization automatically send every new order to the right driver.

Drivers & Dispatch

1

Assigning routes and working with the driver app.

How do I download the iDirect Driver AppDownload the iDirect Team app on your iPhone to receive delivery tasks, follow optimized routes, navigate to stops, and submit proof of delivery.

Plans & Billing

1

Trials, upgrades and invoices.

How do I upgrade or downgrade my planLearn how to switch between the Lite, Standard, Pro, and Enterprise plans, and what happens to your billing, your data, and your features when you do.

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